Account Management Specialist

2 weeks ago

London, Greater London, United Kingdom The Goat Agency Full time

**About The Goat Agency**

We are a leading social-first advertising agency that harnesses the power of influencers to create engaging and impactful marketing campaigns.

Our team delivers exceptional client results by leveraging social media platforms and influencer partnerships, utilising data-driven strategies and creativity to make a real impact in the digital landscape.

As a Senior Account Manager at The Goat Agency, you will play a crucial role in our client servicing team, managing day-to-day operations and ensuring the successful delivery of social media and influencer marketing campaigns for our valued clients.

You will work closely with the rest of the account management team and collaborate with internal teams to oversee impactful campaigns that drive results.

Key responsibilities include working with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring all requirements are reflected in influencer selection and throughout the content creation process.

Oversight of multiple campaigns simultaneously, liaising with the influencer relations and campaigns teams constantly to stay up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.

Clear and thorough updates and reporting with clients regularly over email, phone calls, and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.

Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings, and post-campaign analysis meetings.

A forward-thinking and proactive approach to ideation of additional activity that can be proposed to clients, based on a detailed knowledge of their business, objectives, and upcoming focuses.

Building trusted relationships with clients, leading to repeat business in the long-term.

Management and training of new starters, as well as mentoring junior staff members to share expertise, inspire them, and help them achieve their potential.

**Required Skills and Experience**

4+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile and demanding clients.

Pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels.

PASSION FOR INFLUENCER MARKETING, an understanding of social campaigns, and evolving knowledge of industry developments.

Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.

Ability to stay calm under pressure and deal with problems in a logical and efficient way.

Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.

Demonstrable experience delegating and prioritising an ever-changing workload.

Salary: Up to £45k + commission

Location: Hybrid; Office based in Southwark

About The Role

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients through effective account management and campaign delivery.

If you have a passion for influencer marketing and are confident in your ability to deliver results-driven campaigns, we would love to hear from you.

**What We Offer**

We provide a comprehensive package of benefits, including a provided MacBook laptop, flexible hours, remote/hybrid working options, and a range of wellbeing initiatives to support your overall health and happiness.

We are committed to creating a positive and inclusive work environment where everyone feels valued and supported.

In addition to a competitive salary, we offer a range of benefits and perks to support your personal and professional growth.

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