Technical Infrastructure Services Manager
5 days ago
Company Overview:
M Group Services Limited T/A Magdalene Limited is a Telecommunication Infrastructure Services Company, part of the Telecom Division. We cover the full network lifecycle, delivering Managed Services and Projects for fixed and mobile infrastructure networks.
Salary: £50,000 - £65,000 per annum
About the Role:
We are seeking an experienced Service Desk Manager to join our Service Team based in Kirkintilloch. The successful candidate will be responsible for leading our Service Desk team, providing exceptional customer service, and ensuring seamless delivery of services.
Key Responsibilities:
- Lead and manage the Service Desk team to ensure excellent customer service and support.
- Develop and implement effective processes and procedures to improve service delivery.
- Collaborate with internal teams to resolve complex technical issues.
Requirements:
To be successful in this role, you will need:
- A degree in a relevant field or equivalent experience.
- Proven leadership and management experience in a Service Desk environment.
- Excellent communication and interpersonal skills.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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