Technical Infrastructure Specialist
4 days ago
About the Role
Net Talent is seeking an experienced Technical Infrastructure Specialist to join our team and support the IT estates of our SMB clients. As a key member of our service desk team, you will be responsible for providing technical expertise and resolving complex infrastructure-related issues.
Company Overview
Our client is a leading IT consultancy that delivers effective digital and technological transformation solutions to businesses. They pride themselves on understanding their clients' needs and culture, identifying opportunities to optimise processes and integrate technology that drives business growth.
The Ideal Candidate
We are looking for a highly skilled and self-driven Infrastructure Specialist with a proven track record in IT support and technical change experience. You will have excellent knowledge of server technology, operating systems, and virtualisation technologies such as VMware and Microsoft Hyper-V.
Responsibilities
- Serve as the primary technical escalation contact for clients and the support team.
- Respond to and prioritise alerts from monitoring systems.
- Collaborate with the team to take ownership of and resolve incidents and service requests at a senior level.
- Proactively identify risks and highlight opportunities that protect client businesses and add value.
- Coordinate with third parties on behalf of clients to resolve issues effectively.
- Support team knowledge transfer to promote ongoing skill development and ensure broad expertise across the business.
- Carry out planned technical changes within designated maintenance windows.
- Work closely with vendors and third-party providers to ensure smooth integration of new systems.
- Gather client requirements and convert them into actionable technical change requests.
- Support the deployment of new infrastructure solutions based on client needs or enhance existing infrastructure to improve performance, resilience, and security.
- Stay informed on industry trends and emerging technologies to provide clients with modern and secure infrastructure solutions.
- Document all technical changes, configurations, and upgrades thoroughly.
- Maintain up-to-date project and support documentation.
What We Offer
A competitive salary of up to £40,000 + benefits package, making this a great opportunity for experienced professionals to take their career to the next level.
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