Customer Service Representative

2 days ago

Cardiff, Cardiff, United Kingdom Transport for Wales Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our front-line operations team at Cardiff Central as a Customer Service Advisor (CSA). As a CSA, you will be responsible for delivering a positive and friendly approach to our customers, providing a seamless process of communication and support throughout their journey.

Key Responsibilities

  • Assist customers in buying their tickets at our booking offices;
  • Check customer tickets as they pass through ticket gate barriers;
  • Work on the platforms, responsible for the safe dispatch of the trains;
  • Work at our busy Bus Interchange assisting customers on their journey

Requirements

  • Able to deliver Excellent front-line customer service;
  • A strong communicator both, verbal and written skills;
  • Able to make decisions in a confident manner;
  • Ability to deal appropriately with difficult situations and remain calm;
  • Comfortable working within strict procedures, following rules and regulations;
  • Able to work as part of a team or independently;

What We Offer

As a transport operating company, we are there for our customers whenever they need to travel – this means that you will be happy to work a variety of shifts, including bank holidays and weekends. Joining our Talent Pool

If you are successful after interview stage but there is not a role immediately available, you will be placed into our Talent Pool for a period of 12 months where you will be considered as and when a suitable position arises.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills.

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