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Customer Service Representative

2 months ago


Lutterworth, Leicestershire, United Kingdom Avantor Full time
About the Role

Avantor is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing internal account relationships with our key customers, resolving customer inquiries, and providing exceptional customer service.

Key Responsibilities
  • Manage internal account relationships with key customers to ensure timely and effective resolution of customer inquiries.
  • Provide exceptional customer service through proactive communication, issue resolution, and follow-up.
  • Collaborate with the sales team to address customer concerns and pricing issues.
  • Identify opportunities for process improvements and make recommendations to enhance customer experience.
  • Meet performance metrics such as schedule adherence, productivity, and quality standards.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Strong problem-solving skills and attention to detail.
  • Experience in customer relationship management and customer service.
  • Proficient in Microsoft Word and Excel.
  • Ability to work collaboratively with cross-functional teams.
What We Offer

Avantor offers a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.

Why Avantor?

At Avantor, we are committed to helping our employees achieve their career goals and make a meaningful impact in the lives of our customers. We offer a diverse and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.