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Contract Specialist

2 months ago

London, Greater London, United Kingdom MMP Consultancy Full time

Job Summary:

MMP Consultancy is seeking a skilled professional to fill the role of Resales Consultant. This is an interim contract opportunity with a housing association in Central London.

Key Responsibilities:

  • Handle customer inquiries in a professional and supportive manner, demonstrating product knowledge.
  • Log all customer contacts and maintain accurate records using relevant database and case management systems.
  • Effectively manage resales and staircasing caseloads, achieving or exceeding individual targets.
  • Ensure all activities are progressed in accordance with policies and procedures.
  • Support customers during the resale process by providing effective advice on legal matters and procedures.
  • Provide expert advice and interpretation of leases, relevant legislation, and leasehold issues to internal and external stakeholders.
  • Liaise with customers, solicitors, estate agents, financial advisors, and internal departments to progress cases to exchange and completion in a timely manner.
  • Prepare weekly pipeline reports, ensuring performance standards are met, progress is charted, and procedures are complied with.
  • Stay up to date with technical knowledge and legislation relevant to shared ownership resales and staircasing, including Homes England capital funding guidelines.
  • Ensure customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team.

Requirements:

This role requires a strong understanding of shared ownership resales and staircasing, as well as excellent communication and organizational skills.