Electronic Gaming Host

2 weeks ago

Luton, Luton, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company with a rich history of innovation and customer satisfaction.

Job Description

We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Luton. As a key member of our gaming floor team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our electronic gaming customers.

Key Responsibilities

  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, ensuring a positive and engaging atmosphere for all customers.
  • Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
  • Stay up-to-date with the latest developments in electronic gaming and online offers, promoting membership and encouraging customers to take advantage of our online services.
  • Ensure compliance with all regulations, particularly those related to alcohol licensing, food safety, and safer gambling practices.

Requirements

  • Positive attitude and passion for delivering exceptional customer experiences.
  • Experience in a hospitality role, with a strong understanding of customer service principles.
  • Knowledge of electronic gaming and a willingness to learn and adapt to new developments.
  • Ability to work collaboratively as part of a team, with excellent communication and interpersonal skills.
  • Comfortable with change and able to adapt to new ways of working.

What We Offer

As an Electronic Gaming Host with The Rank Group, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

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