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Electronic Gaming Host

2 months ago

Luton, Luton, United Kingdom Grosvenor Casinos Full time

About Grosvenor Casinos

Grosvenor Casinos is a leading gaming and entertainment company that offers a unique and exciting experience to its customers. We are committed to providing a memorable and entertaining experience to our guests, and we are looking for talented individuals to join our team as Electronic Gaming Hosts.

Job Summary

We are seeking a skilled and enthusiastic Electronic Gaming Host to join our team at Grosvenor Casino, Luton. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

Key Responsibilities

  • Customer Engagement
    • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
    • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Team Collaboration
    • Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
  • Customer Education
    • Keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
  • Regulatory Compliance
    • Proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote and champion safer gambling

Requirements

  • Qualifications
    • Grosvenor Casinos is an equal opportunities employer and welcomes applications from all qualified candidates
  • Additional Information
    • 40hr contract