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Electronic Gaming Host

2 months ago

Luton, Luton, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Luton is seeking a skilled Electronic Gaming Host to join our team. As a key member of our gaming team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our electronic gaming customers.

Key Responsibilities

  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Stay up-to-date with the latest developments in electronic gaming and promote our online offer to customers
  • Ensure compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling

Requirements

  • Positive attitude and passion for delivering exceptional customer experiences
  • Experience in a hospitality role, with a strong understanding of customer service principles
  • Knowledge of electronic gaming and a willingness to learn and develop skills
  • Ability to work collaboratively as part of a team and communicate effectively with colleagues and customers
  • Comfortable with change and able to adapt to new ways of working

What We Offer

As a member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.