Help Desk Operations Coordinator

2 days ago


Metropolitan Borough of Solihull, United Kingdom KCGroup Full time

About This Role: We are seeking a skilled Help Desk Operations Coordinator to join our Property Support Team in Shirley, Solihull. As a Help Desk Advisor, you will be responsible for coordinating contractor quotations and managing the day-to-day performance of service providers.

Key Responsibilities:

  • Coordinating contractor quotations and ensuring tasks are completed efficiently.
  • Monitoring planned maintenance visits (PMVs) to minimise business risk.
  • Providing exceptional customer service and communicating effectively with colleagues, contractors, and suppliers.

Requirements:

  • Excellent communication skills: Confidently liaise with colleagues, contractors, and suppliers.
  • A strong problem-solving ability.

Benefits:

  • A modern office with free parking, EV charging points, and cycle storage.
  • Access to a subsidised canteen and an on-site pub for team socials.
  • Opportunities for personal development and growth.

Compensation: £12.50 per hour, based on experience.



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