Help Desk Operations Manager
3 weeks ago
Job Description:
We are seeking an experienced Help Desk Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our help desk, including leading a team of customer support professionals, developing and implementing effective strategies to improve customer satisfaction, and collaborating with other departments to ensure seamless delivery of services.
Key Responsibilities:
• Lead a team of customer support professionals
• Develop and implement effective strategies to improve customer satisfaction
• Collaborate with other departments to ensure seamless delivery of services
• Analyze customer feedback and data to identify areas for improvement
• Manage and maintain accurate records of customer interactions
Requirements:
• 5+ years of experience in customer support or a related field
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Ability to analyze complex data and make informed decisions
• Strong problem-solving skills and attention to detail
Salary and Benefits:
The salary for this position is estimated to be £58,000 - £68,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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