Senior IT Infrastructure Manager
1 month ago
**Job Title:** Senior IT Infrastructure Manager - Contract Position
**Location:** West Midlands, Solihull region
**Contract Duration:** 3-month initial contract, with potential for extension
**Start Date:** Immediate start required
**Rate:** £250-300 per day Inside IR35
**Company Overview
Premier Group Recruitment is seeking a highly skilled and experienced IT Infrastructure Manager to join their dynamic team on a contract basis. The successful candidate will be responsible for managing a small team of help desk technicians while also being hands-on dealing with various technical aspects.
**Key Responsibilities:
- Provide exceptional customer support, offering 1st and 2nd level technical assistance while managing the Help Desk team.
- Identify, diagnose, and troubleshoot hardware and software issues, escalating complex problems to 2nd and 3rd line support teams when necessary.
- Log all support requests and incidents into the Help Desk system, ensuring accurate documentation and timely updates.
- Resolve common technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
- Ensure IT security requirements are observed and implemented within the sites of responsibility.
- Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security.
**Technical Skills and Qualifications:
- Operating Systems: Proficient in supporting Office 365, SharePoint, and MS Azure.
- Networking: Basic understanding of Cyber Security, WAN, and LAN.
- Software: Experienced in working with specialized applications, confident with common office software (Microsoft Office), and possessing excellent problem-solving skills.
The ideal candidate will have at least 5 years of experience in an IT management role, preferably with experience managing individuals and being on-site regularly. A strong understanding of technical concepts, excellent communication skills, and the ability to work effectively in a dynamic environment are essential.
This is an exciting opportunity for a dedicated and skilled IT professional to join Premier Group Recruitment's team and contribute to the success of the organization. If you are passionate about IT and possess the necessary skills and qualifications, please submit your latest CV for consideration.
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