Retail Customer Service Lead

22 hours ago


Bristol, Bristol, United Kingdom BT Group Full time

Job Summary

EE is seeking a highly motivated and experienced Senior Retail Customer Advisor to join our team in-store at Cribbs Causeway, Bristol. As a senior member of the leadership team, you will play a key role in coaching and guiding the team, supporting your manager with day-to-day operations, and driving sales growth.

Key Responsibilities:

  • Sales Performance
    • Meet and exceed sales targets through effective sales strategies and techniques.
    • Provide expert product knowledge and advice to customers to drive sales growth.
  • Customer Engagement
    • Create a welcoming and comfortable environment for customers, ensuring their needs are met and exceeded.
    • Respond promptly to customer inquiries and resolve any issues or concerns in a timely and professional manner.
  • Team Development
    • Mentor and coach team members to develop their skills and knowledge, promoting a positive and inclusive team culture.
    • Deputise for the Store Manager and Assistant Manager when required, maintaining high standards of customer service and store operations.

Salary and Benefits

We offer a competitive salary of £42,000 per annum, plus a range of benefits, including online GP access, carer's leave, family leave, discounts on EE & BT products, and more.


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