Retail Customer Service Lead
22 hours ago
Job Summary
EE is seeking a highly motivated and experienced Senior Retail Customer Advisor to join our team in-store at Cribbs Causeway, Bristol. As a senior member of the leadership team, you will play a key role in coaching and guiding the team, supporting your manager with day-to-day operations, and driving sales growth.
Key Responsibilities:
- Sales Performance
- Meet and exceed sales targets through effective sales strategies and techniques.
- Provide expert product knowledge and advice to customers to drive sales growth.
- Customer Engagement
- Create a welcoming and comfortable environment for customers, ensuring their needs are met and exceeded.
- Respond promptly to customer inquiries and resolve any issues or concerns in a timely and professional manner.
- Team Development
- Mentor and coach team members to develop their skills and knowledge, promoting a positive and inclusive team culture.
- Deputise for the Store Manager and Assistant Manager when required, maintaining high standards of customer service and store operations.
Salary and Benefits
We offer a competitive salary of £42,000 per annum, plus a range of benefits, including online GP access, carer's leave, family leave, discounts on EE & BT products, and more.
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