Technical Software Support Specialist

5 days ago


Fareham, Hampshire, United Kingdom CoreLogic Full time
About the Role

As a Technical Software Support Specialist, you will play a crucial part in ensuring the effective operation of our bespoke software for system users. You will provide first- and second-line operational support, troubleshooting issues, and escalating complex problems to our development team.

Your primary goal will be to deliver exceptional customer service, responding promptly to calls, emails, and Teams requests. You will work closely with internal teams, assisting with questions and issues related to software usage. Your ability to identify and prioritize your workload, adhere to service level agreements, and maintain a professional manner at all times is essential.

In this role, you will have the opportunity to develop a broad technical understanding, learning multiple disciplines relating to the software we provide. This includes software configuration, pricing database administration, data and MI reporting and analysis, script writing, digitisation/automation, WalkMe or API. After 12-18 months, you will be expected to transition into a more technical specialist role, leveraging your knowledge and skills acquired during your tenure as a support specialist.



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