Operations Process Lead
3 days ago
TikTok is a global leader in short-form mobile video. With headquarters in Los Angeles and Singapore, the company operates from multiple locations worldwide.
The Selling Partner Support Team is seeking a seasoned SOP & Resolution Program Manager to develop and improve processes for resolving complex issues. In this role, you will be responsible for:
- Building robust processes that enable front-line teams to resolve issues efficiently.
- Identifying opportunities for improvement when dealing with escalated cases, and developing effective solutions to address these issues.
- Managing project and stakeholder meetings to drive discussion and ensure programs stay on track.
This position requires a high level of analytical skill, as you will need to proactively identify problems and opportunities, perform root cause analysis/diagnosis, and implement solutions to drive significant impact. Additionally, you will be responsible for leading resolution by identifying recurring issues, analysing root causes, and implementing solutions to prevent future occurrences. This includes escalating critical/high-risk cases to the appropriate authority, eliminating repeat complaints, and enhancing the operating process to improve the partner experience.
A bachelor's degree or equivalent practical experience is required, along with at least 3 years of operations, program, or project management experience, preferably involving SOP development. Proficiency in both French and English is essential, as the role may involve working with French-speaking and English-speaking stakeholders.
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Operations and Financial Process Manager
2 weeks ago
London, Greater London, United Kingdom Tether Operations Limited Full timeTether Operations Limited is looking for an experienced Operations and Financial Process Manager to optimize financial and operational performance.This role involves analyzing current workflows, designing and implementing new processes, and maintaining comprehensive documentation.The salary for this position is estimated to be around $90,000 per year,...
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Operations Process Lead
2 weeks ago
London, Greater London, United Kingdom Hanson Lee Full timeJob Description: Operations Process LeadWe are looking for a highly skilled Operations Process Lead to join our team at Hanson Lee. As an Operations Process Lead, you will play a critical role in analyzing business operations requirements, determining appropriate processes, tools, and approaches, and applying standards and best practices.You will be...
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Operations Process Lead
3 days ago
London, Greater London, United Kingdom Mason Blake Full timeAbout the RoleMason Blake is a growing investment management firm that values innovative solutions and client-centric approach. We are seeking an experienced Operations Process Lead to join our dedicated team on a permanent basis.As an Operations Process Lead, you will be responsible for overseeing the entire client onboarding process, from initial contact...
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Operations Lead
2 weeks ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeOperations Lead RoleA competitive salary of £55,000 - £60,000 awaits an exceptional Operations Lead to drive business growth for a leading Health and Wellness Technology Brand in the UK. Reporting directly to the founder, this dynamic position offers direct progression to Head of Operations as the team expands.This high-performing operations lead will be...
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Operations and Process Excellence Lead
2 weeks ago
London, Greater London, United Kingdom SS&C Technologies Full timeAbout SS&C TechnologiesWe are a global provider of investment, financial services and software for the financial services and healthcare industries, with a strong presence in 35 countries and over 20,000 employees.Job Description: Operations and Process Excellence LeadThis critical role involves leading efforts to optimize and improve marketing operations,...
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Operations Process Improvement Lead
6 days ago
London, Greater London, United Kingdom IG Group Full timeAbout the RoleWe are seeking an experienced leader to deliver initiatives that optimise and govern critical operations monitoring and analysis across the organisation.The successful candidate will have a comprehensive understanding of financial markets, trading operations, and regulatory requirements related to operations monitoring and best execution across...
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Business Operations Lead
1 week ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeJob OverviewThis position reports directly to the founder and offers direct progression to Head of Operations as the team expands. As a high-performing operations lead, you'll be responsible for managing end-to-end supply chain, overseeing company operations, and collaborating with cross-functional teams to streamline processes.
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Business Operations Lead
1 week ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeAbout Harmonic OperationsWe're a certified B Corp, dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds.As a leading Health and Wellness Technology Brand, we're committed to helping people feel and perform better. Our mission is to make recovery a third dimension of fitness and...
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Lead Process Analyst
3 days ago
London, Greater London, United Kingdom Munich Re Full timeAbout Munich Re:We are a leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products, and industry leaders working in a supportive environment. Our ambition is to become the leading provider in this field. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build...
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Process Improvement and Financial Analyst
2 weeks ago
London, Greater London, United Kingdom Tether Operations Limited Full timeTether Operations Limited is seeking a skilled Process Improvement and Financial Analyst to drive financial and operational performance.This role involves analyzing current workflows, identifying areas for improvement, and implementing new processes to enhance efficiency and compliance.The salary for this position is estimated to be around $95,000 per year,...
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Operations Lead
2 weeks ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeCompany Overview">Harmonic Operations is a pioneering Health and Wellness Technology Brand in the UK, dedicated to empowering individuals to perform better through advanced recovery products. With a global customer base and a mission to make recovery a third dimension of fitness and training, we're scaling rapidly and seeking an experienced Operations Lead...
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Process Improvement Lead
2 weeks ago
London, Greater London, United Kingdom UNIVERSITY OF OXFORD Full timeKey ResponsibilitiesLead process improvement initiatives to enhance operations and processes.Streamline and standardise operating procedures.Work closely with the Dean, senior administrative leads, and the Head of Administration and Finance.As a Process Improvement Lead, you will have excellent written and verbal communication skills, a working knowledge of...
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Operational Process Governance Lead
5 days ago
London, Greater London, United Kingdom IG Group Full timeJob DescriptionWe are seeking a highly experienced leader to oversee the consolidation and governance of our operational monitoring processes. This role will involve developing and implementing a unified strategy for operations monitoring and management, creating a "golden source" for all operational data, and designing a robust control framework.The ideal...
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Transformational Process Lead
1 month ago
London, Greater London, United Kingdom RED10 Full timeJob OverviewWe are seeking a highly skilled Transformational Process Lead to join our team at RED10. In this role, you will be responsible for leading operational change initiatives across departments and collaborating closely with the COO to implement scalable Target Operating Models.Your primary focus will be on managing projects throughout their...
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Operations Team Lead
3 days ago
London, Greater London, United Kingdom Harrison Holgate Full timeAbout the RoleWe are looking for a highly skilled Operations Team Lead to join our Technical Processing team at Harrison Holgate. As a key member of our team, you will be responsible for ensuring that all aspects of technical processing are carried out efficiently and effectively.You will work closely with the Director of Operations to submit endorsements,...
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Process Improvement Lead
1 month ago
London, Greater London, United Kingdom Global Processing Services Full timeJoin us at Global Processing Services as we continue to revolutionize the payments industry.We are looking for an experienced Process Improvement Lead to join our growing team and help drive business growth through innovative solutions and streamlined operational processes.Key Responsibilities:Lead operational projects to improve customer...
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Financial Operations Specialist
2 weeks ago
London, Greater London, United Kingdom Tether Operations Limited Full timeTether Operations Limited is seeking a highly skilled Financial Operations Specialist to enhance organizational efficiency and lead the development of streamlined processes with a strong emphasis on financial operations.The ideal candidate will excel in creating and implementing robust workflows, leveraging technology to optimize financial and operational...
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Payment Processing Lead
2 weeks ago
London, Greater London, United Kingdom MW recruitment Full timeJob Summary: Payment Processing LeadEstimated Salary: £60,000 - £80,000 per annumWe are seeking an experienced Payment Processing Lead to manage the day-to-day operations of payment processing, ensuring efficiency and effectiveness. The successful candidate will be responsible for managing systems, ensuring compliance with regulatory standards, and...
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Process Excellence Lead
2 weeks ago
London, Greater London, United Kingdom Eames Consulting Full timeJob Title:Business Improvement ManagerA leading consulting firm is seeking a Business Improvement Manager to drive process improvements and optimize business operations. This role involves leading initiatives to enhance operational efficiency, reduce costs, and improve overall performance.About the RoleThe successful candidate will be responsible for...
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Deals Processing Lead
7 days ago
London, Greater London, United Kingdom Stenn Group Full timeAs Deals Processing Lead at Stenn Group, you will be responsible for managing key areas of our deal processing lifecycle. This includes leading a team of professionals, developing and refining commercial processes, and collaborating with cross-functional teams.Main Responsibilities:Lead the Deal Processing team, ensuring timely and efficient execution of all...