Operations Process Lead

2 weeks ago


London, Greater London, United Kingdom Hanson Lee Full time
Job Description: Operations Process Lead

We are looking for a highly skilled Operations Process Lead to join our team at Hanson Lee. As an Operations Process Lead, you will play a critical role in analyzing business operations requirements, determining appropriate processes, tools, and approaches, and applying standards and best practices.

You will be responsible for working closely with clients, the digital team, vendors, carriers, and other partners to influence standards and best practices for client needs.

Your Key Responsibilities:
  • Main contact between clients and the digital team and vendors for all operational matters
  • Monitor service delivery and work with the digital team to ensure agreed service level targets are met, communicating issues as necessary
  • Develop long-term relationships with clients, proactively identifying improvements in operation process delivery or opportunities for business system solutions that increase profitability and customer satisfaction
  • Cultivate and maintain relationships with clients and internal/external stakeholders to identify emerging trends, needs, and opportunities to provide distinctive value and outcomes for our clients
  • Synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to various audiences
  • Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in identifying and owning operations problems and process improvements

Estimated Salary Range: $95,000 - $130,000 per year

Key Skills:
  • Strong client services skills
  • Experience working in insurance underwriting, operations, or similar areas
  • Ability to cover repeatable processes and communicate dynamically with clients, vendors, and internal stakeholders


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    Tether Operations Limited is looking for an experienced Operations and Financial Process Manager to optimize financial and operational performance.This role involves analyzing current workflows, designing and implementing new processes, and maintaining comprehensive documentation.The salary for this position is estimated to be around $90,000 per year,...


  • London, Greater London, United Kingdom Mason Blake Full time

    About the RoleMason Blake is a growing investment management firm that values innovative solutions and client-centric approach. We are seeking an experienced Operations Process Lead to join our dedicated team on a permanent basis.As an Operations Process Lead, you will be responsible for overseeing the entire client onboarding process, from initial contact...


  • London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is a global leader in short-form mobile video. With headquarters in Los Angeles and Singapore, the company operates from multiple locations worldwide.The Selling Partner Support Team is seeking a seasoned SOP & Resolution Program Manager to develop and improve processes for resolving complex issues. In this role, you will be responsible...

  • Operations Lead

    2 weeks ago


    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Operations Lead RoleA competitive salary of £55,000 - £60,000 awaits an exceptional Operations Lead to drive business growth for a leading Health and Wellness Technology Brand in the UK. Reporting directly to the founder, this dynamic position offers direct progression to Head of Operations as the team expands.This high-performing operations lead will be...


  • London, Greater London, United Kingdom SS&C Technologies Full time

    About SS&C TechnologiesWe are a global provider of investment, financial services and software for the financial services and healthcare industries, with a strong presence in 35 countries and over 20,000 employees.Job Description: Operations and Process Excellence LeadThis critical role involves leading efforts to optimize and improve marketing operations,...


  • London, Greater London, United Kingdom IG Group Full time

    About the RoleWe are seeking an experienced leader to deliver initiatives that optimise and govern critical operations monitoring and analysis across the organisation.The successful candidate will have a comprehensive understanding of financial markets, trading operations, and regulatory requirements related to operations monitoring and best execution across...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Job OverviewThis position reports directly to the founder and offers direct progression to Head of Operations as the team expands. As a high-performing operations lead, you'll be responsible for managing end-to-end supply chain, overseeing company operations, and collaborating with cross-functional teams to streamline processes.


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    About Harmonic OperationsWe're a certified B Corp, dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds.As a leading Health and Wellness Technology Brand, we're committed to helping people feel and perform better. Our mission is to make recovery a third dimension of fitness and...


  • London, Greater London, United Kingdom Munich Re Full time

    About Munich Re:We are a leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products, and industry leaders working in a supportive environment. Our ambition is to become the leading provider in this field. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build...


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    Tether Operations Limited is seeking a skilled Process Improvement and Financial Analyst to drive financial and operational performance.This role involves analyzing current workflows, identifying areas for improvement, and implementing new processes to enhance efficiency and compliance.The salary for this position is estimated to be around $95,000 per year,...

  • Operations Lead

    2 weeks ago


    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Company Overview">Harmonic Operations is a pioneering Health and Wellness Technology Brand in the UK, dedicated to empowering individuals to perform better through advanced recovery products. With a global customer base and a mission to make recovery a third dimension of fitness and training, we're scaling rapidly and seeking an experienced Operations Lead...


  • London, Greater London, United Kingdom UNIVERSITY OF OXFORD Full time

    Key ResponsibilitiesLead process improvement initiatives to enhance operations and processes.Streamline and standardise operating procedures.Work closely with the Dean, senior administrative leads, and the Head of Administration and Finance.As a Process Improvement Lead, you will have excellent written and verbal communication skills, a working knowledge of...


  • London, Greater London, United Kingdom IG Group Full time

    Job DescriptionWe are seeking a highly experienced leader to oversee the consolidation and governance of our operational monitoring processes. This role will involve developing and implementing a unified strategy for operations monitoring and management, creating a "golden source" for all operational data, and designing a robust control framework.The ideal...


  • London, Greater London, United Kingdom RED10 Full time

    Job OverviewWe are seeking a highly skilled Transformational Process Lead to join our team at RED10. In this role, you will be responsible for leading operational change initiatives across departments and collaborating closely with the COO to implement scalable Target Operating Models.Your primary focus will be on managing projects throughout their...


  • London, Greater London, United Kingdom Harrison Holgate Full time

    About the RoleWe are looking for a highly skilled Operations Team Lead to join our Technical Processing team at Harrison Holgate. As a key member of our team, you will be responsible for ensuring that all aspects of technical processing are carried out efficiently and effectively.You will work closely with the Director of Operations to submit endorsements,...


  • London, Greater London, United Kingdom Global Processing Services Full time

    Join us at Global Processing Services as we continue to revolutionize the payments industry.We are looking for an experienced Process Improvement Lead to join our growing team and help drive business growth through innovative solutions and streamlined operational processes.Key Responsibilities:Lead operational projects to improve customer...


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    Tether Operations Limited is seeking a highly skilled Financial Operations Specialist to enhance organizational efficiency and lead the development of streamlined processes with a strong emphasis on financial operations.The ideal candidate will excel in creating and implementing robust workflows, leveraging technology to optimize financial and operational...


  • London, Greater London, United Kingdom MW recruitment Full time

    Job Summary: Payment Processing LeadEstimated Salary: £60,000 - £80,000 per annumWe are seeking an experienced Payment Processing Lead to manage the day-to-day operations of payment processing, ensuring efficiency and effectiveness. The successful candidate will be responsible for managing systems, ensuring compliance with regulatory standards, and...


  • London, Greater London, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    About the Role:Reinvigoration, a leading operations transformation consultancy, is seeking a skilled Process Improvement Consultant to join our team. As a key member of our operations team, you will play a vital role in helping our clients transform their operations and deliver excellence with certainty.Contribute strong business analysis skills during...


  • London, Greater London, United Kingdom Eames Consulting Full time

    Job Title:Business Improvement ManagerA leading consulting firm is seeking a Business Improvement Manager to drive process improvements and optimize business operations. This role involves leading initiatives to enhance operational efficiency, reduce costs, and improve overall performance.About the RoleThe successful candidate will be responsible for...