Customer Service Expert for High-Volume Cafes

3 weeks ago


London, Greater London, United Kingdom Houston & Hawkes Full time

About the Role:

At Houston & Hawkes, we are seeking a skilled Barista/General Assistant to join our dynamic team in Central London. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the espresso bar is clean, tidy, and well-stocked.

Key Responsibilities:

  1. Greeting Customers: Deliver excellent customer service, making recommendations, and answering customer inquiries.
  2. Food and Beverage Preparation: Prepare food and drinks to our high standards, ensuring quality and presentation.
  3. Display Management: Maintain a well-stocked display and manage stock levels, identifying ordering requirements.
  4. Equipment Maintenance: Check brewing equipment and report maintenance needs to ensure optimal performance.
  5. Health & Safety Compliance: Adhere to Health & Safety regulations and Food Handling & Hygiene standards.

Requirements:

  • Proven experience in high-volume cafes or coffee shops.
  • Continuous learning and education on whole bean knowledge, coffee blends, teas, and bakery items.
  • Passionate, friendly, diligent, and a great team player.
  • Reliable and trustworthy.
  • Ability to display passion for everything about coffee.
  • Excellent communication and customer service skills.
  • A positive attitude with ambition to progress.
  • Good organisational skills.

Additional Benefits:

  • Free meals at work.
  • Contributary pension scheme.
  • Free access to the company Employee Assistant Programme.
  • Company events, including the Christmas party.
  • Uniform provided.
  • 28 days holiday, including bank holidays.
  • Recognition schemes and people awards.
  • Family-friendly support, including enhanced maternity, paternity, and adoption leave.
  • Day off on your birthday.
  • Referral bonuses.

About Houston & Hawkes:

We are a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce, and dedicated to our talented teams.



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