Cafe Manager

2 days ago


London, Greater London, United Kingdom CH&CO Full time
Cafe Supervisor Job Description

Estimated Salary: £25,000 - £30,000 per annum.

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Our company values include Partnerships, Innovation, Integrity, Quality, Fun.

About Us

At Vacherin, we pride ourselves on delivering exceptional customer experiences through our high-quality food and beverage offerings. As a Cafe Supervisor, you will play a crucial role in ensuring that our customers receive outstanding service and products.

This is an exciting opportunity for a motivated and experienced individual to join our team as a Cafe Supervisor. You will be responsible for coordinating the entire operation of the cafe during scheduled shifts, ensuring that customer expectations are consistently met, and maintaining high standards of quality and cleanliness.

You will work closely with the management team to develop and implement strategies to improve customer satisfaction and loyalty. Additionally, you will provide training and feedback to team members to ensure they have the skills and knowledge required to deliver excellent service.

Key Responsibilities:
  • Coordinate the entire operation of the cafe during scheduled shifts.
  • Ensure that customer expectations of hot drinks, food, and food service are consistently delivered in line with Vacherin brand standards.
  • Understand milk texturing, brew ratios, and extraction and produce latte art patterns while maintaining high-quality espresso extracted standards.
  • Multi-tasking, cleaning, and tidying work areas, always maintaining a presentable preparation area.
  • Provide training and feedback to team members to ensure they are aware of Vacherin standards and requirements.
  • Act as the first point of reference for all customer comments and concerns, taking necessary action when required.
  • Check stock levels and order supplies.
  • Maintain up-to-date knowledge of COSHH and HACCP procedures and methods.
  • Report any equipment or building fabric faults and hygiene, health, and safety hazards to relevant parties.
What We Offer:
  • Personal Development and Training opportunities.
  • Life assurance scheme.
  • Pension scheme.
  • Holiday allowance.
  • Private medical eligibility.
  • Eye care.
  • A great wellbeing strategy – including access to Employee Assistance Programme, salary finance.
  • Family friendly support.


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