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Deputy Store Manager

2 months ago


Beckenham, Greater London, United Kingdom H&T Pawnbrokers Full time

About H&T Pawnbrokers

H&T Pawnbrokers is a leading financial services provider with a rich history spanning over 125 years. As the largest pawnbroker in the UK, we have a strong presence on the high street with over 270 locations across the country.

We are a community-based organization that prides itself on its commitment to supporting local communities. Our team is dedicated to providing exceptional customer service and ensuring the smooth operation of our stores.

About the Role

We are seeking an experienced Deputy Store Manager to join our team. As a key member of our store leadership team, you will be responsible for helping to lead a team of outstanding store colleagues and ensuring the smooth running of daily processes.

Key Responsibilities

  • Lead and motivate a team of store colleagues to deliver exceptional customer service and achieve sales targets.
  • Assist in the management of store operations, including inventory management, cash handling, and security procedures.
  • Develop and implement strategies to improve store performance and customer satisfaction.
  • Collaborate with the store management team to achieve business objectives and goals.
  • Provide coaching and training to store colleagues to enhance their skills and knowledge.

Requirements

  • Proven experience in a team leader or deputy manager role, preferably in a retail or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Flexibility to work a variety of shifts, including Saturdays.

What We Offer

  • A competitive salary and quarterly performance-related bonus.
  • Opportunities for career development and progression within the company.
  • A comprehensive benefits package, including pension and life assurance.
  • Up to 25% discount on our range of new and pre-loved jewelry and watches.
  • A supportive and inclusive work environment that values diversity and promotes equality.

About You

We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success. If you have a strong work ethic, excellent communication skills, and a desire to progress your career, we would love to hear from you.