Support Coach

1 month ago


Liverpool, Liverpool, United Kingdom New Start Full time
Support Coach

New Start is a family-run, not-for-profit organisation providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Responsibilities
  • Managing and inspiring positive change for a caseload of residents within a hostel environment
  • Supporting residents to settle in and work towards implementing a more empowering and positive daily structure into their lives
  • Educating residents on harm reduction and substance misuse, and supporting those contemplating recovery from addictions to understand treatment options
  • Planning future long-term accommodation and resettlement options via a personalised support plan
  • Offering coaching, advice, and guidance on housing and resettlement issues
  • Conducting needs and risk assessments, and updating when necessary
  • Exploring education, training, and employment options with residents
  • Empowering residents to sustain their welfare benefits and manage their tenancy
  • Liaising with external agencies to ensure residents can access necessary support services
  • Working as part of a team to oversee the health and safety of the building and residents
Requirements
  • NVQ Level 3 in Housing/Health and Social Care, or working towards this qualification
  • Experience of working with individuals with complex needs and substance misuse issues
  • Experience of working collaboratively with other agencies
  • Experience of safeguarding vulnerable people
  • Previous experience of working in a hostel setting or delivering support via outreach work
  • Knowledge of homelessness, substance misuse, and managing complex needs

New Start offers a competitive salary, contributory pension scheme, and annual leave. The successful applicant will work 37.5 hours per week, including weekends and unsociable hours as part of a service-wide day/evening rota.


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