Operational Shift Lead

1 day ago


Banbury, Oxfordshire, United Kingdom HelloFresh Full time

About the Role:

We are seeking an experienced Operational Shift Lead to join our team at HelloFresh. As a key member of our production staff, you will be responsible for leading shifts and ensuring minimal impact downstream. Your customer-centric approach will help us maintain our high standards.

Key Responsibilities:

  • Maximise operational efficiency and productivity during shifts
  • Achieve performance KPIs such as efficiency and error rates
  • Ensure optimal utilisation of shift labour through effective planning, training & development
  • Work closely with teams to maintain a safety-first mentality
  • Facilitate excellent communication between production, warehouse team members and Operations staff
  • Accurately complete paperwork and report shift performance and KPIs
  • Provide escalation support for all staff on shift
  • Lead and motivate Operational staff to care about our product and customers

Requirements:

  • Strong understanding of health and safety in a warehouse-production environment
  • Ability to work in a high-pressure, fast-paced environment
  • Understanding of operational reporting, key information identification and critical issue escalation
  • Excellent people skills and passion for achieving results through people

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