Senior Operations Analyst

2 weeks ago

Wrexham, Wrexham, United Kingdom DTCC Full time

About DTCC

DTCC is a leading provider of financial market infrastructure and technology solutions. We are committed to helping our employees grow and succeed in a dynamic and supportive team environment.

Job Summary

We are seeking a highly skilled Senior Operations Analyst to join our Global Service Bureau team. As a key member of our team, you will be responsible for the accurate set-up, maintenance, and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients.

Key Responsibilities

  • Actively handle multiple projects, taking responsibility for meeting required turn-around time commitments and with the highest level of accuracy.
  • Respond to client requests with regards to Global Service Bureau services.
  • Manage assigned cases in Salesforce, make the necessary updates on the case, and work with the client in confirming closure of the case.
  • Adhere to agreed quality standards in executing all assigned tasks, ensuring 100% compliance to Information Security and Client Confidential Information policies of the organization.
  • Responsible for generating various reports for clients, including benchmark reports, data quality initiative reports, etc.

Requirements

  • Bachelor's degree preferred but not essential.
  • Minimum of 3 years' experience.
  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Works with the team to review deliverables and ensure quality and accuracy; adheres to established rules and procedures when performing work.

What We Offer

DTCC offers a comprehensive benefits package, including salary, bonus, comprehensive health and life insurance, pension, paid time off, and personal/family care leave. We also offer top-class training and development opportunities to help you succeed in your role.

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