Receptionist/Care Navigator

4 days ago


Witham, Essex, United Kingdom Primary Care Careers Full time

Job Summary

Douglas Grove is seeking a skilled Receptionist/Care Navigator to join their team. This part-time role requires a flexible individual who can work varied shifts, including Mondays, Wednesdays, and Fridays.

Main Responsibilities

  • Provide exceptional customer service to patients, responding to queries and resolving issues in a polite and professional manner.
  • Manage appointment bookings, ensuring seamless communication with patients and healthcare professionals.
  • Process prescriptions, letters, and other documents, maintaining accurate records and confidentiality.
  • Handle requests for information, complaints, and problems, applying discretion and empathy.
  • Register new patients, maintaining up-to-date records and ensuring compliance with practice procedures.
  • Answer phone calls promptly, providing clear and concise information to patients and staff.

About Us

Douglas Grove is a small teaching practice with a patient-centered approach. As a Receptionist/Care Navigator, you will be part of a close-knit team, working closely with GPs, nurses, and administrative staff to deliver high-quality patient care.

Person Specification

Essential Qualifications and Skills

  • Excellent communication and interpersonal skills, with a clear and polite telephone manner.
  • Ability to work in a confidential and discreet manner, respecting patients' privacy and dignity.
  • Experience working with the general public, demonstrating empathy and sensitivity in challenging situations.
  • Strong IT and administration skills, with the ability to learn new systems and software.
  • Flexibility to work additional or alternative hours to cover colleagues, as required.


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