Patient Access Specialist

3 weeks ago


Witham, Essex, United Kingdom Douglas Grove Surgery Full time
About the Role

Douglas Grove Surgery is seeking a skilled and organized receptionist to join our team on a part-time basis, working 15 hours per week. The shift pattern for this role is varied, with hours between 07:45 and 18:30, Monday to Friday. The exact hours can be discussed during the recruitment process.

Main Responsibilities
  • Greet and direct patients in a professional and courteous manner.
  • Manage appointment bookings and ensure accurate records.
  • Process prescriptions, letters, and other documents with attention to detail.
  • Handle patient inquiries and resolve issues in a timely and efficient manner.
  • Provide information on practice procedures and policies.
  • Register new patients and maintain accurate records.
  • Answer phone calls promptly and professionally.
About the Candidate

We are looking for a receptionist who is organized, adaptable, and friendly, with excellent communication skills and a clear telephone manner. The ideal candidate will have experience working with the general public, be sensitive and empathetic in difficult situations, and have strong IT and administration skills.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a confidential and discreet manner.
  • Experience working with the general public.
  • Strong IT and administration skills.
  • Flexibility to work additional or alternative hours as needed.
About Us

Douglas Grove Surgery is a small teaching practice with a team of healthcare professionals dedicated to providing high-quality patient care. We are part of the Aegros PCN and offer a supportive and collaborative work environment.

We offer a competitive benefits package, including the NHS Pension Scheme and 25 days annual leave (pro rata for part-time). This role is subject to a Disclosure and Barring Service check.



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