RTA Litigation Claims Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Direct Line Group Full time

About Us

At Direct Line Group, we strive to make law more accessible and easier to understand for everyone.

We are the preferred supplier of legal services across various brands, including Direct Line, Churchill, and Privilege.

A fantastic opportunity has become available within our team, as an RTA Litigation Claims Handler. The role will be based at our Leeds office, on a full-time, permanent contract.

The Role:

You will be reporting to the Dispute Resolution Team leader, handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

Responsibilities:

  • Ensure clients receive a high level of customer service and correct legal advice in accordance with our policies and procedures.
  • Work to achieve personal and department-wide targets while adhering to our service level agreements.
  • Demonstrate a highly professional manner that reflects the brand's image and customer ethos of DLG LS department and its values.
  • Support the strategic development of the department and firm by developing high standards and increasing the clients' positive experience through continuous improvement initiatives.

Requirements:

  • Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
  • Working knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
  • Able to engage effectively with clients.
  • Happy to work towards targets.
  • Able to work well under pressure and maintain attention to detail.

Benefits:

  • Generous 9% employer pension.
  • 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year.
  • 50% off motor, home, and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Electric Vehicle car scheme which allows all colleagues to lease a brand-new electric or plug-in hybrid car in a tax-efficient way.
  • Buy-as-you-earn share scheme.
  • Employee discounts and cashback.

Being Yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.



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