RTA Litigation Claims Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Direct Line Group Full time

About Direct Line Group

We are a leading provider of legal services, dedicated to making law easier and more accessible for everyone.

As part of the Direct Line Group, we are the preferred supplier for legal services across a diverse group of brands.

We are seeking a highly skilled RTA Litigation Claims Handler to join our team.

The Role:

You will be responsible for handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

Key Responsibilities:

  • Ensure clients receive a high level of customer service and correct legal advice in accordance with our policies and procedures.
  • Work to achieve personal and department-wide targets while adhering to our service level agreements.
  • Demonstrate a highly professional manner that reflects the brand's image and customer ethos.
  • Support the strategic development of the department and firm by developing high standards and increasing client satisfaction through continuous improvement initiatives.

Requirements:

  • Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
  • Working knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
  • Able to engage effectively with clients.
  • Happy to work towards targets.
  • Able to work well under pressure and maintain attention to detail.

What We Offer:

  • Up to £30,000 per annum (depending on experience).
  • 35 hours (Monday – Friday, 9am-5pm).
  • Leeds, The Wharf, LS1 4AZ.
  • Hybrid working model with a virtual-first approach.

Benefits:

  • Generous 9% employer pension.
  • 22 holiday days (plus public holidays).
  • 50% off motor, home, and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Electric Vehicle car scheme.
  • Buy-as-you-earn share scheme.
  • Employee discounts and cashback.

Being Yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.



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