RTA Litigation Claims Specialist
1 week ago
About Us
At Direct Line Group, our mission is to make law more accessible for everyone. As the preferred supplier for legal services across various brands, we offer a unique opportunity for a RTA Litigation Claims Specialist to join our team.
The Role:
As a Claims Handler for Motor Litigation, you will be responsible for handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
Key Responsibilities:
- Ensure clients receive a high level of customer service and correct legal advice in accordance with our policies and procedures.
- Work to achieve personal and department-wide targets while adhering to our service level agreements.
- Demonstrate a highly professional manner that reflects the brand's image and customer ethos.
- Support the strategic development of the department and firm by developing high standards and increasing client satisfaction through continuous improvement initiatives.
Requirements:
- Previous OIC and Fast Track RTA claims handling experience with Personal Injury, preferably in an insurance company or law firm environment.
- Working knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
- Able to engage effectively with clients and work towards targets.
- Able to work well under pressure and maintain attention to detail.
Benefits:
- Generous 9% employer pension.
- 22 holiday days (plus public holidays) and an option to buy or sell up to 5 holiday days each year.
- 50% off motor, home, and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Electric Vehicle car scheme and Buy-as-you-earn share scheme.
- Employee discounts and cashback.
Why Join Us?
Direct Line Group is an equal opportunity employer, committed to making our business an inclusive place to work. We value diversity of background and thinking and are proud to feature as one of the UK's Top 50 Inclusive Employers.
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