Application Support Analyst

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Crimson Limited Full time
Career Opportunity

Crimson Limited is seeking an experienced IT Support Analyst to join our team. This permanent role offers a salary of £28,000 per annum and a hybrid work arrangement with 3-4 days on site per week in Stoke-On-Trent. As a key member of our support function, you will be responsible for delivering high-quality technical support to our clients across the application catalogue and technology landscape.

Main Responsibilities:
  1. Provide technical assistance to end users, resolving incidents and requests efficiently.
  2. Collaborate with colleagues to identify and resolve recurring issues, improving overall system performance.
  3. Develop and maintain detailed knowledge of our applications and technology landscape.
  4. Contribute to continuous improvement initiatives, recommending process changes to enhance efficiency.
  5. Engage with stakeholders to ensure seamless communication and collaboration.

Essential Skills:
  1. Strong technical skills and knowledge of Microsoft Office 365 and Cloud (MS Azure) environments.
  2. Excellent communication, teamwork, and problem-solving skills.
  3. Ability to work effectively under pressure and adapt to changing priorities.
  4. Continuous learning mindset, with a commitment to staying up-to-date with industry developments.


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