Hospitality Ambassador

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Accor Full time

Main Responsibilities:

  • Welcome every guest and provide exceptional service throughout their stay.
  • Personalise each interaction with guests to ensure a unique experience.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handle administrative tasks, including emails and phone inquiries.
  • Responsible for balancing banking transactions for the hotel.
  • Ensure Novotel Standards are met and maintained.
  • Competent in taking reservations and upselling to maximise room rates.
  • Assist with Food and Beverage services as required.
  • Attend training sessions and adapt to new skills.
  • Work flexible hours, including weekends and public holidays.

Additional Information:

We are committed to protecting your personal data and ensuring its secure processing. When you submit an application, we will process your data to consider and manage your application. We may also process data supplied by third parties, such as former employers or personality questionnaires. Please note that your answers will not lead to an automated decision. We comply with all legislation relating to data protection and provide information on the processing of candidates' personal data in our Employee Privacy Policy.



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