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Order Management Specialist

2 months ago

Amersham, Buckinghamshire, United Kingdom Undisclosed Full time
Job Overview

We are seeking a highly skilled Order Management Coordinator to join our team at Undisclosed. As an Order Management Coordinator, you will play a critical role in ensuring the quality and integrity of order entry and fulfillment processes.

Key Responsibilities:

  • Plan and manage the entire process of fulfilling customer contracts from order entry to collection to ensure customer requirements are met.
  • Implement changes as required for each project and optimize sales transfers.
  • Provide exceptional customer service, including answering phone calls, price enquiries, order updates, stock enquiries, and sales leads.
  • Monitor customer plans versus actuals to proactively reduce span in customer order fulfillment grounded on OTD optimization.
  • Ensure orders are validated, compliant, and approved before order entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow-up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contract terms and conditions.
  • Follow shipment, installation, and application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause analysis on defects.
  • Monitor and coordinate daily logistics traffic from warehouses.

Requirements:

  • Experience in project management or order management.
  • Strong administration skills.
  • Proficient user of Microsoft Office.
  • Self-motivated and able to work independently as well as in a team.
  • Able to manage multiple tasks and competing priorities.
  • Previous experience in administrative and/or order management role.
  • Customer satisfaction oriented.
  • Team player.
  • Ability to use systems and work in a matrix environment.
  • Proficient at understanding how the order configuration process works (Oracle experience a plus).
  • Excellent verbal and written communication.