IT Support Specialist
3 weeks ago
Job Summary:
As an IT Technician at Hays Technology, you will play a vital role in delivering high-quality IT services to our clients. Your primary responsibility will be to provide timely and effective responses to user queries, resolve incidents, and fulfill service requests.
Key Responsibilities:
- Deliver timely and effective responses to user queries, resolve incidents, and fulfill service requests.
- Set up and take down equipment for events and occasionally operate the audio-visual (AV) kit.
- Maintain, monitor, administer, configure, and provision our technology.
- Provision and administer changes to user identities and access rights.
- Co-create and deliver training to all levels of staff.
- Document, develop, and maintain end-user and internal knowledge resources.
- Help investigate and resolve technical problems.
- Help maintain security controls, detect, and resolve security incidents.
- Help control the life cycle of assets and the relationships of configuration items (CIs).
- Help implement projects, system changes, upgrades, and patches.
- Act in accordance with agreements, policies, and procedures, regulations, and vendor specifications, with the appropriate authorization, qualifications, or training.
- Continuously develop your skills and knowledge.
About the Role:
This is an exciting opportunity for a skilled IT Technician to join our team at Hays Technology. If you are a motivated and organized individual with a passion for technology, we encourage you to apply.
What We Offer:
As an IT Technician at Hays Technology, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and make a real difference in the lives of our clients.
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