IT Support Specialist

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Hays Technology Full time

Job Summary:

As an IT Technician at Hays Technology, you will play a vital role in delivering high-quality IT services to our clients. Your primary responsibility will be to provide timely and effective responses to user queries, resolve incidents, and fulfill service requests.

Key Responsibilities:

  • Deliver timely and effective responses to user queries, resolve incidents, and fulfill service requests.
  • Set up and take down equipment for events and occasionally operate the audio-visual (AV) kit.
  • Maintain, monitor, administer, configure, and provision our technology.
  • Provision and administer changes to user identities and access rights.
  • Co-create and deliver training to all levels of staff.
  • Document, develop, and maintain end-user and internal knowledge resources.
  • Help investigate and resolve technical problems.
  • Help maintain security controls, detect, and resolve security incidents.
  • Help control the life cycle of assets and the relationships of configuration items (CIs).
  • Help implement projects, system changes, upgrades, and patches.
  • Act in accordance with agreements, policies, and procedures, regulations, and vendor specifications, with the appropriate authorization, qualifications, or training.
  • Continuously develop your skills and knowledge.

About the Role:

This is an exciting opportunity for a skilled IT Technician to join our team at Hays Technology. If you are a motivated and organized individual with a passion for technology, we encourage you to apply.

What We Offer:

As an IT Technician at Hays Technology, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and make a real difference in the lives of our clients.



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