Customer Experience Assistant

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Derian House Full time

Are you looking for a role where you can gain significant retail experience and make a difference in your community? We are seeking a dedicated Customer Experience Assistant to join our team at Derian House in Blackburn.

About the Store:

  • Our stores are more than just a shop; they are a community hub where customers feel valued, understood, and welcomed.

About the Role:

  • Greet customers warmly as they enter our store, creating a friendly and inviting atmosphere.
  • Handle customer complaints and concerns with patience, empathy, and a focus on resolving issues effectively.
  • Ensure the store is clean, well-organized, and visually appealing at all times.
  • Process cash & card payments using our point of sale system.

Requirements:

  • A genuine passion for helping people and understanding individual customer needs.
  • The ability to commit to regular weekly shifts (approximately 1 afternoon per week).
  • No prior retail experience is necessary.

Benefits:

  • Significant retail experience to support career growth.
  • Discount available on all purchases in store.
  • Uniform provided.
  • Lunch & Travel allowance (minimum hours required per shift).

Salary: £21,000 - £26,000 per annum based on location and experience.



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