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Service Delivery Specialist
2 months ago
We are seeking a highly skilled professional to join our Theory Test National Operations Management team at the Driver and Vehicle Standards Agency (DVSA). The successful candidate will play a key role in ensuring the ongoing integration and successful delivery of the theory test service.
Key Responsibilities- Monitor the end-to-end delivery of the theory test service to ensure national consistency and quality.
- Engage with customers and stakeholders to discuss changes to standards, monitor improvements, and highlight areas of inconsistency.
- Work collaboratively with internal and external stakeholders to ensure the product meets business and user needs.
- Support the assessment of change and improvements within the product area, understanding and managing the benefits and impacts of proposed changes.
- Report on and monitor service performance, identifying trends and risks to consistent provision nationally and reputational damage to DVSA.
To succeed in this role, you will have experience of working within an environment of change and be able to adjust to a changing environment. Excellent communication skills, both written and verbal, are pivotal to this role. You will bring experience of having collaboratively worked with others to successfully achieve objectives.
This is a varied role that often requires a shift in priorities. You will have experience of working flexibly and be able to adapt to varying situations, successfully completing your work to a high standard, even when under pressure.
What We OfferAlongside your salary, we contribute to your pension scheme and offer a range of benefits, including flexible working options, generous annual leave, and a culture encouraging inclusion and diversity.
