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Resident Liaison Officer

2 months ago

Reading, United Kingdom Build Recruitment Full time
Resident Liaison Officer

We are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project on properties across Slough.

Key Responsibilities:
  • Booking appointments and managing schedules.
  • Handling resident complaints and issues with professionalism and efficiency.
  • Maintaining property records and conducting validation and customer satisfaction surveys.
  • Facilitating communication between all stakeholders for a seamless project experience.
  • Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
  • Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential.
  • Exceptional communication skills and ability to work collaboratively.
  • IT proficiency and adaptability to on-site operations.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and a proactive attitude.
  • Ambitious, innovative, and self-motivated.
  • Must have a driving license.

If you meet the criteria above and are looking for a challenging role where you will be supported to thrive in your career, we'd love to hear from you.