Customer Host Representative

2 weeks ago

Plymouth, Plymouth, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Host. As a key member of our onboard team, you will be responsible for providing exceptional customer service and promoting our products to passengers.

Key Responsibilities
  • Engage with customers to ensure they have a positive experience on board
  • Offer a complimentary trolley service to first-class customers
  • Sell refreshments to standard-class customers
  • Act as an ambassador for GWR, promoting our vision and values
  • Maintain a clean and safe environment for passengers
Requirements
  • Previous customer service experience in a sales environment
  • Cash handling and stock rotation experience
  • Excellent communication and teamwork skills
  • Ability to work a variety of shifts, including weekends and bank holidays
What We Offer

As a Customer Host, you will receive a competitive salary, comprehensive training, and a range of benefits, including a defined benefit pension scheme, free rail travel, and a company-sponsored healthcare plan.

What to Expect

You will be working in a fast-paced environment, interacting with customers and colleagues to provide a high level of service. You will be required to work a variety of shifts, including early starts and late finishes, and must be able to travel to and from the station at times when there is no public transport.

Our Commitment to Diversity and Inclusion

We value diversity and inclusion at GWR and are committed to creating an inclusive environment for all our colleagues and customers. We welcome applications from candidates from diverse backgrounds and are proud to be an equal opportunities employer.

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