Customer Service Representative

4 weeks ago


Plymouth, Plymouth, United Kingdom Pertemps Bond Full time
Customer Service Representative

Pertemps Bond presents an exciting opportunity to join the esteemed Royal Mail team in a call centre environment. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.

Key Responsibilities:
  • Respond to a high volume of customer queries and complaints, adhering to specified call handling times.
  • Professionally resolve customer inquiries and complaints, receiving comprehensive training and ongoing support.
  • Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
  • Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.

Working Hours:
  • 37.5 hours per week, Monday to Friday: 08:00 – 18:30, Saturday: 08:00 – 15:00.
  • Shift patterns will vary throughout the week, with 4 weeks' notice provided.
  • Competitive hourly rate: £12.97 per hour.
  • Convenient on-site parking and accessible by a popular bus route.

Requirements:
  • Successful candidates will undergo a DBS check.
  • Previous call centre experience is advantageous.
  • Excellent IT skills with proven experience of using multiple systems.


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