Customer Service Host

1 day ago


Plymouth, Plymouth, United Kingdom FirstGroup Full time
Transforming Train Travel

GWR is the proud custodian of Brunel's railway, one of the most prestigious in the world. With over 100 million passenger journeys each year, we carry people to 280 stations across the Southwest, from Cornwall and South Wales to London.

We are transforming the way people think about train travel, empowering our team of 6,500 people from diverse backgrounds to make it a great experience for customers. Join us as a Weekend Customer Host and be part of this exciting transformation.

About the Role

This role is ideal for those with weekday commitments who want to work onboard our trains providing customers with an at-seat refreshment service, a warm welcome, and outstanding service.

  • Promote and sell GWR products onboard trains by engaging with customers to ensure they have the journey they deserve.
  • Offer a complimentary trolley service for customers traveling in first class.
  • Be an ambassador for GWR, following our vision and values to provide the best customer service.
  • Maintain a clean, hygienic, and pleasant environment.
Requirements

To succeed in this role, you will need:

  • Customer service experience within a sales background.
  • Cash handling experience.
  • Excellent communication skills.
  • The ability to work both alone and as part of a team.
  • The ability to engage with customers at all levels.
  • A positive and proactive attitude.
What We Offer

In return for your hard work, we offer:

  • A competitive salary of £23,275 per annum, rising to £30,450 after probation.
  • 17.5 hours per week, working on Saturday and Sunday only.
  • 13 days annual leave per year.
  • Free rail travel across the GWR network for you and your family.
  • A comprehensive training program.


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