Lead CASS Coordinator

6 days ago


Chelmsford, Essex, United Kingdom SS&C Technologies Full time

**Job Description:**

As a Lead CASS Coordinator, you will play a key role in developing and maintaining exceptional client relationships by supporting the service activities to designated client groups.

**Key Responsibilities:**

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  • Manage close relationships with the CSM team and all operational areas to ensure effective management of CASS related processes, projects, and issues between business areas and driving them to conclusion.
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  • Operational management - support implementation and performance of key processes, systems, and controls to all finance related activities undertaken in respect of Client Money and Client Assets.
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  • Drive down client query volumes by analyzing trends and targeting key areas such as client education, processing flaws and risks, standardization of reconciliation narratives etc.
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  • Identify potential efficiencies within current processes and systems and help drive through implementation where practical.
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  • Attend client meetings at client offices as and when required with CSMs, relevant business processing teams or individually in line with reasonable CSM client travel.
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  • Attend periodic banking relationship meetings if required.
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  • Coordination of multi-client communications such as CASS incident management, generic breach notifications, materials for CASS User Group and client Forums.

**Quality Expectations:**

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  • To be quality driven, aiming for 100% accuracy and timeliness of delivery.
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  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer.
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  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
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  • To communicate and promote the values which reinforce and support a consistent quality culture.

**Benefits:**

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. We are an Equal Employment Opportunity employer and do not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

The estimated salary range for this position is **$85,000 - $125,000 per year**, based on your skills and experience.



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