Programme Lead

3 days ago

Birmingham, Birmingham, United Kingdom Online Education Services Full time
Programme Lead Opportunity at Online Education Services

We are seeking a highly skilled Programme Lead to join our team at Online Education Services. As a Programme Lead, you will play a critical role in ensuring the effective delivery of our programmes, focusing on quality assurance, teaching delivery, and driving a student-centric culture.

Key Responsibilities:
  • Ensure the effective delivery of programmes through quality assurance, teaching delivery, and driving a student-centric culture.
  • Undertake planning, scheduling, resource management tasks, and coordination roles to ensure academic support is executed.
  • Provide administrative support to the Academic Director, collate reports and schedules, organise data, and collate documentation across academic projects.
  • Manage academic policy and student progress, processes, and procedures for transparency of process and include the management of academic and general misconduct and complaint processes.
Programme Management and Course Oversight:
  • Provide oversight of a programme of modules under the direction of the Academic Director.
  • Arrange the implementation of student learning success and retention initiatives.
  • Act as an escalation point for learning design and delivery issues.
  • Resolve module anomalies and queries raised by students and online tutors.
Quality Assurance:
  • Oversee alignment of programmes with external accreditation requirements.
  • Ensure that QA processes are carried out for all modules within the portfolio.
  • Ensure results are submitted in a timely manner enabling student results to be released according to agreed timelines.
  • Review and respond to issues in programmes raised by surveys and key stakeholders.
  • Undertake project-based work to progress and improve quality provision.
People Management and Leadership:
  • Responsible for online tutor recruitment, training, and contracts.
  • Escalation point for online tutor performance management issues.
Online Tutor Support and Coordination:
  • Coordinate a team of enthusiastic online tutors to deliver a supportive and enriching learning experience for students.
  • Assist online tutors with problem-solving and student queries.
  • Set deadlines and schedules for online tutors to facilitate the smooth running of the module and provide guidance where necessary.
  • Manage assessment marking across the module, including moderation, cross-marking, review marking, and release of marks on all assessments.

We offer a range of benefits, including 25 days of annual leave, a flexible working environment, and a vibrant organisational culture. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.

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