Programme Lead
3 days ago
We are seeking a highly skilled and experienced Programme Lead to join our team at Online Education Services. As a key member of our academic operations team, you will be responsible for ensuring the effective delivery of our programmes through quality assurance, teaching delivery, and driving a student-centric culture.
Key Responsibilities- Programme Management: Provide oversight of a programme of modules under the direction of the Academic Director, ensuring alignment with external accreditation requirements and regulatory updates.
- Quality Assurance: Oversee the QA process for all modules within the portfolio, ensuring that academic policy and student progress processes are consistently documented and implemented.
- People Management: Responsible for online tutor recruitment, training, and contracts, as well as escalation point for online tutor performance management issues.
- Online Tutor Support and Coordination: Coordinate a team of online tutors to deliver a supportive and enriching learning experience for students, assist with problem-solving and student queries, and manage assessment marking across the module.
- Planning, Scheduling, and Academic Support: Coordinate meetings between OES and partner universities, maintain oversight and review the results process, and coordinate survey documentation and communications.
- Essential Skills and Experience: Demonstrated people management and leadership skills, ability to focus on key improvements to benefit the student experience, excellent written and verbal communications skills, and customer care skills.
- Desirable Skills and Experience: Prior experience in academic operations, programme management, and quality assurance, as well as experience working in a fast-paced and dynamic environment.
- Competitive Salary and Benefits Package
- Opportunities for Professional Development and Growth
- Collaborative and Supportive Work Environment
- Flexible Working Arrangements
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Programme Lead
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Programme Lead
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