Independent Navigation Professional

4 weeks ago


Nottingham, Nottingham, United Kingdom WeWALK Full time

About the Job


WeWALK is a leading provider of accessible technology solutions, dedicated to empowering visually impaired individuals. As a Visual Interpreter, you will play a critical role in supporting customers through live video calls, ensuring they can navigate various environments and complete tasks with greater independence.



Job Description

This is a challenging yet rewarding role that requires excellent communication skills, attention to detail, and the ability to work independently. If you are passionate about making a positive impact and have experience working with the blind and visually impaired community, we encourage you to apply.



Key Responsibilities

  • Provide live, accurate, and descriptive visual interpretation in response to customer needs, ensuring an outstanding customer experience that aligns with WeWALK's mission of accessibility and independence.
  • Collaborate with other Visual Interpreters to strengthen team unity, growth, and support, contributing valuable insights to the Product and Technology teams to help enhance WeASSIST's service.
  • Adhere to data privacy and confidentiality standards, participating in ongoing training to develop and refine visual interpretation skills.


Requirements

  • Native or bilingual English speaker, preferably based in the UK, with strong verbal communication skills and excellent attention to detail.
  • Preferably with experience working with the blind and visually impaired community, along with background in customer service or call center experience.
  • Proficient in using PCs, smartphones, and online applications, with excellent spatial awareness and the ability to describe visual information clearly.
  • Independent, solution-oriented, and able to make quick decisions under pressure.


Technical Requirements

  • Windows 11 or Mac OS Ventura 13.0 or higher computer system.
  • Wired headphones with a noise-canceling microphone.
  • Dedicated, quiet workspace.
  • Reliable internet connection with minimum 50 Mbps speed.


Estimated Salary

£35,000 - £45,000 per annum, depending on experience.



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