Food and Beverage Service Associate

17 hours ago

Birmingham, Birmingham, United Kingdom Aimbridge Hospitality Full time
About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

Job Summary

We are seeking a passionate and customer-focused Food and Beverage Guest Service Assistant to join our team at Hampton by Hilton Birmingham Broadstreet. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service in our food and beverage outlets.

Key Responsibilities
  • Greet guests and take orders in a friendly and professional manner
  • Ensure prompt preparation and service of food and beverages
  • Upsell food and beverage items to guests as required
  • Handle cash, card, and other forms of payment accurately
  • Maintain a clean and tidy dining area
  • Set up and clear tables for breakfast, lunch, and dinner
  • Serve guests in our conference and events areas
  • Assist with room service orders as required
  • Provide excellent customer service at all times
  • Ensure health and safety regulations are followed
  • Attend training sessions and team meetings as required
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Hotel discounts portfolio-wide
  • Wagestream - access to up to 40% of your pay as you earn it
  • 24/7 access to our employee assistance program
  • Flexible shift patterns
Requirements

To succeed in this role, you will be passionate about delivering exceptional guest experiences and living our brand standards. You will have a real flair for hospitality and be able to work well under pressure.

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