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Food and Beverage Service Associate

2 months ago

Birmingham, Birmingham, United Kingdom Accor Full time
Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Service Associate to join our team at Novotel Birmingham Airport. As a key member of our F&B team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.

Key Responsibilities
  • Provide efficient and friendly service to guests, ensuring a positive experience throughout their visit.
  • Take orders and deliver food and beverages to guests in a timely and accurate manner.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Participate in safe work practices and procedures, reporting any hazards or incidents to your supervisor.
  • Actively promote hotel facilities and services to guests, fostering customer loyalty and retention.
Requirements
  • Previous customer service experience is desirable.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer
  • A competitive hourly rate of £12.20.
  • Opportunities for career growth and development within the Accor hotel group.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.