Director of Enterprise Systems

1 week ago

Bradford, Bradford, United Kingdom Liberty Global Full time
Job Description

We are seeking a highly skilled and experienced Director of Enterprise Systems to join our team at Liberty Global. As a key member of our Shared Service Centre in Bradford, you will play a crucial role in driving growth and transformation across our global operations.

Key Responsibilities
  • Develop and implement a strategic vision for our Managed Services team, focusing on operational excellence, customer satisfaction, and innovation.
  • Lead and mentor a team of approximately 75 professionals across various Enterprise Systems, fostering a culture of continuous improvement and innovation.
  • Own customer relationships to improve their experience and drive resource allocation efficiencies across long-term contracts.
  • Drive customer satisfaction and user adoption through effective change management and training programs, measured through relevant metrics and KPIs.
  • Manage and optimize all existing systems, including licenses and usage, across both on-premise and cloud architecture.
  • Support the selection, implementation, and integration of new capabilities and verticals in alignment with our growth plan.
Requirements
  • Significant experience in Enterprise Systems management, including a leadership role in a global setting.
  • Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft, and SAP.
  • Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
  • Wider understanding of the technology industry and emerging trends, and ability to leverage them to drive efficiency and innovation.
  • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
  • Ability to lead change management and strategy building for accelerating digital transformation.
What We Offer
  • Competitive salary and bonus scheme.
  • 25 days annual leave with the option to purchase additional leave.
  • Access to wellbeing and mental health benefits, including the Calm app and personal medical cover.
  • Matched pension contribution up to 10%.
  • Access to our car benefit scheme and online learning platform.

We are an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. If you are entrepreneurial and thrive on challenges, join our high-performing team at Liberty Global.

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