Enterprise Systems Director
6 days ago
Job Summary
We are seeking a highly experienced and strategic Director of Enterprise Systems Management to join our team at Liberty Global Shared Services Limited. As a key member of our leadership team, you will be responsible for driving growth through new customers and technologies, and ensuring our systems and services meet internal and external customer expectations effectively.
Key Responsibilities
- Develop and implement a strategic vision for the Enterprise Systems team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise across all service lines and geographies.
- Lead, mentor, and grow a team of approximately 75 professionals across various Enterprise Systems, whilst fostering a culture of continuous improvement and innovation.
- Own customer relationships to improve their experience whilst driving resource allocation efficiencies across long-term contracts.
- Drive customer satisfaction and user adoption via UI enhancement, effective change management and training programs, measured through relevant metrics & KPIs (e.g. NPS).
- Manage and optimise all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on premise and cloud architecture.
- Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plan (or decommissioning / sunsetting where applicable).
- Driving operating cost efficiencies to improve EBITDA %.
- Manage strategic relationships with near / offshore delivery partners.
- Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models (onshore, offshore, nearshore, hybrid).
Requirements
- Significant experience in Enterprise Systems management, including a leadership role in a global setting.
- Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft and SAP.
- Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
- Wider understanding of the technology industry and emerging trends (e.g. LLMs, CloudOps) and how to leverage it to drive efficiency and innovation.
- Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
- Ability to lead change management and strategy building for accelerating digital transformation is essential.
- Excellent written and verbal communication skills are crucial for dealing with C-Suite stakeholders, both internally and externally.
- Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.
What We Offer
- Competitive salary + Bonus
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
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