Neighbourhood Services Director

3 days ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Page Personnel Full time
Job Description

This role requires a highly skilled Neighbourhood Services Manager to lead a team of professionals in the not-for-profit and charities sector. The ideal candidate will have a strong background in Secretarial & Business Support, ensuring the smooth operation of our organisation.

About the Organisation

This organisation is a prominent entity in the not-for-profit and charities sector, based in Pontypridd. With a team exceeding 1000 dedicated individuals, it's committed to making a significant and positive impact within the community.

Key Responsibilities
  1. Deliver outstanding housing management services, including tenancy management, allocations, and community safety.
  2. Proactively monitor and report on performance, ensuring the team meets key performance indicators.
  3. Guide, manage, and inspire the team to deliver a proactive and customer-focused service.
  4. Lead safeguarding across the business, developing and implementing strategies to optimise neighbourhood services.
  5. Maintain positive relationships with the community and stakeholders, overseeing the management of resources and budget.
  6. Act as a point of contact for any issues or concerns, fostering a supportive and inclusive team environment.
  7. Stay informed on industry developments and implement best practice.
Requirements

A successful Neighbourhood Services Manager should have:

  • Excellent level of housing law and practice knowledge, including anti-social behaviour and enforcement.
  • Excellent understanding of housing management principles and practices.
  • Strong leadership and management skills, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with stakeholders.
  • Ability to work in a fast-paced environment, prioritising tasks and managing multiple projects.


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