Neighbourhood Services Director
4 days ago
We are seeking an experienced and skilled professional to lead our Neighbourhood Services team. As a key member of our organisation, you will be responsible for delivering high-quality housing management services to our customers.
Key Responsibilities- Lead the delivery of a proactive and customer-focused service for the whole geographical area within the Neighbourhoods Team.
- Manage the performance and support of the frontline neighbourhood teams delivering services direct to customers in line with our vision and values.
- Develop and maintain relationships across a broad range of internal and external stakeholders.
- Deliver a high level of customer satisfaction through excellent housing and anti-social behaviour management.
- Prepare complex reports clearly identifying issues and options for dealing with them.
- Influence, challenge and develop innovative solutions to improve services within the neighbourhood.
- Measure key people's performance indicators against success measures to drive continuous improvement.
- Excellent level of housing law and practice knowledge, including anti-social behaviour and enforcement.
- Excellent understanding of the principles of sustainable tenancies, including the effects of adverse childhood experiences.
- Good experience of managing a large team of remote workers.
- Great knowledge of letting properties.
- Ideally educated to a degree level or equivalent or relevant experience.
- Ability to analyse problems creatively and analytically in approach.
- Proven record of effective performance management, including the use of performance objectives and SMART targets.
- Ability to understand and interpret complex information and translate it into practical solutions.
- Leadership and Management qualification.
- Report writing and presentation skills with a good knowledge of Microsoft software packages and housing management.
- Knowledge of Health and Safety Requirements.
- Proven record of customer-focused service improvement.
- Experience of managing staff, including recruitment.
- The ability to manage time & tasks effectively, work well under pressure both individually and in a team delegate deadlines, delegate appropriately.
- Experience of coaching and developing team members.
- Commitment to team work and collaborative work.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, please apply now.
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Pontypridd, Rhondda Cynon Taf, United Kingdom Page Personnel Finance Full time{"Job Title": "Neighbourhood Services Manager", "Job Summary": "We are seeking a highly skilled Neighbourhood Services Manager to lead our team in delivering exceptional housing management services. The ideal candidate will have a strong background in Secretarial & Business Support, with excellent communication and interpersonal skills.", "Key...
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Pontypridd, Rhondda Cynon Taf, United Kingdom Page Personnel Finance Full time{"Job Title": "Neighbourhood Services Manager", "Job Summary": "We are seeking a highly skilled Neighbourhood Services Manager to lead our team in delivering exceptional housing management services. The ideal candidate will have a strong background in Secretarial & Business Support, with excellent communication and interpersonal skills.", "Key...
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