Customer Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team at ProPivotal.
About the Role:
This role involves serving as the primary contact for partners, addressing their inquiries, resolving issues, and ensuring exceptional customer experiences.
Key Responsibilities:
- Serve as the primary point of contact for partners, responding to inquiries via various channels
- Resolve partner and potential partner issues, guaranteeing satisfaction
- Troubleshoot technical problems and collaborate with management to identify solutions
- Coordinate communication across multiple channels to ensure timely resolution of support cases
- Record all partner interactions in Salesforce and other relevant service platforms
- Generate and present reports on support cases and partner performance
Requirements:
- 1-2 years of experience in a customer support role
- Excellent time management, prioritization, and multi-tasking abilities
- Experience working with customer satisfaction targets and operational metrics (e.g., quality, handling time)
- Moderate knowledge of Excel, Salesforce, and affiliate platforms
What We Offer:
The successful candidate can expect a competitive salary of £13 per hour, allowing them to excel in this challenging yet rewarding role.
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