Customer Support Specialist

6 days ago


Oxford, Oxfordshire, United Kingdom ProPivotal Full time

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at ProPivotal.

About the Role:

This role involves serving as the primary contact for partners, addressing their inquiries, resolving issues, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Serve as the primary point of contact for partners, responding to inquiries via various channels
  • Resolve partner and potential partner issues, guaranteeing satisfaction
  • Troubleshoot technical problems and collaborate with management to identify solutions
  • Coordinate communication across multiple channels to ensure timely resolution of support cases
  • Record all partner interactions in Salesforce and other relevant service platforms
  • Generate and present reports on support cases and partner performance

Requirements:

  • 1-2 years of experience in a customer support role
  • Excellent time management, prioritization, and multi-tasking abilities
  • Experience working with customer satisfaction targets and operational metrics (e.g., quality, handling time)
  • Moderate knowledge of Excel, Salesforce, and affiliate platforms

What We Offer:

The successful candidate can expect a competitive salary of £13 per hour, allowing them to excel in this challenging yet rewarding role.



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