Customer Support and Operations Specialist

3 days ago


Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
About the Position:
The Customer Support and Operations Specialist will be responsible for providing exceptional customer experiences across multiple channels. The ideal candidate will have a proven track record in managing high-performing teams, driving business growth, and implementing process improvements.

Key Responsibilities:
  • Evaluate team performance and develop strategies to meet and exceed business targets.
  • Collaborate with cross-functional teams to design and implement effective service management metrics.
  • Determine daily priorities to ensure sufficient capacity is available to meet incoming volumes and minimize backlogs.
  • Ensure timely resolution of service issues within agreed service levels and timelines.

Requirements:
  • At least five years of experience in managing customer support teams.
  • Excellent time management and prioritization skills.
  • Strong communication and problem-solving abilities.

Benefits: Flexible working hours, comprehensive training program, and opportunities for career advancement.
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