Customer Support and Operations Specialist
3 days ago
The Customer Support and Operations Specialist will be responsible for providing exceptional customer experiences across multiple channels. The ideal candidate will have a proven track record in managing high-performing teams, driving business growth, and implementing process improvements.
Key Responsibilities:
- Evaluate team performance and develop strategies to meet and exceed business targets.
- Collaborate with cross-functional teams to design and implement effective service management metrics.
- Determine daily priorities to ensure sufficient capacity is available to meet incoming volumes and minimize backlogs.
- Ensure timely resolution of service issues within agreed service levels and timelines.
Requirements:
- At least five years of experience in managing customer support teams.
- Excellent time management and prioritization skills.
- Strong communication and problem-solving abilities.
Benefits: Flexible working hours, comprehensive training program, and opportunities for career advancement.
-
IT Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Limited Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Get Support IT Services Limited. As an IT Support Specialist, you will be responsible for providing first-class customer service and support to our clients.Main ResponsibilitiesProvide technical support to clients via phone, email, and on-site visitsInstall, configure, and...
-
Operational Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Cancer Research UK Full timeJob Summary:As an Operational Support Specialist at Cancer Research UK, you will play a vital role in ensuring the smooth operation of our support services. Your primary responsibility will be to answer phone calls and respond to queries from supporters, staff, and volunteers in a timely and professional manner.Key Responsibilities:Answering phone calls and...
-
Oxford Customer Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is seeking a Customer Support Specialist to deliver exceptional customer service and support in Oxford, UK.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate product and service information to customers.Resolve customer issues efficiently and escalate when necessary.Process customer orders and...
-
Retail Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for a Retail Support Specialist to join our team. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals. As a Retail Support Specialist, you will be responsible for delivering excellent customer service and contributing to the...
-
Customer Support Operations Manager
3 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeJob Title: Customer Support Operations ManagerDivision: Customer ServiceJob Type: Full-timeLocation: Oxford/HybridAbout the Role:As a Customer Support Operations Manager at Tripadvisor, you will be a key member of our global customer service team. This role is responsible for managing the day-to-day operations of our customer support teams, ensuring that our...
-
Academic Mentorship and Support Specialist
4 days ago
Oxford, Oxfordshire, United Kingdom Randstad Student Support Full timeAbout the RoleWe are seeking a dedicated Academic Mentorship and Support Specialist to join our team at Randstad Student Support. This is an excellent opportunity for individuals who have experience in one-to-one study skills tutoring, particularly with students who have specific learning difficulties (SpLDs).Job SummaryThe successful candidate will work...
-
Customs Compliance Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom BMW Group Full timeAccelerating Results through Customized ComplianceAt BMW Group, we're driven by innovation and a passion for excellence. To support our vision, we're seeking a highly skilled Customs Compliance Specialist to join our team. In this key role, you will be responsible for ensuring compliance with customs and export control regulations, implementing effective...
-
Customs Compliance Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom BMW Group Full timeRole OverviewBMW Group is seeking a Customs Specialist to ensure compliance with customs and export control relevant legal framework and their implementation into business and IT processes.Key ResponsibilitiesAs a Customs Specialist, you will be responsible for monitoring legislative procedures and assessing consequences for BMW UK entities, including the...
-
Customer Service Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Oxford, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Operational Support Specialist
2 months ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service Role at beBee ProfessionalsWe are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our business success.Key Responsibilities:Provide top-notch customer service...
-
Customer Service Liaison Specialist
2 days ago
Oxford, Oxfordshire, United Kingdom GAP Group LTD Full timeJob Overview:We are seeking a Customer Service Liaison Specialist to join our team at GAP Group LTD. Based in Oxford, this role will provide exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service through various communication channels.Collaborate with internal teams to resolve client queries...
-
Customs Compliance Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom BMW Group Full timeDrive Compliance and InnovationAt BMW Group, we're seeking a Customs Specialist to join our team. As a key member, you'll ensure compliance with customs and export control regulations, implementing them into our business and IT processes. Your expertise will be crucial in monitoring legislative procedures and assessing their impact on our UK and Ireland...
-
Customs and Export Control Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom BMW Group Full timeCustoms and Export Control SpecialistAt BMW Group, we are seeking a highly skilled Customs and Export Control Specialist to join our team. As a key member of our compliance team, you will be responsible for ensuring compliance with customs and export control regulations and their implementation into business and IT processes.Main Responsibilities:Monitor...
-
Disability Support Professional
3 days ago
Oxford, Oxfordshire, United Kingdom Beacon Support Full timeBeacon Support is seeking a Student Learning Enabler to join our team. As a Specialist Disability Mentor, you will play a vital role in supporting Higher Education students with disabilities/mental health conditions in their academic journey.About the Role:Work collaboratively with students, academics, and other support services to deliver high-quality...
-
Power Tool Operative
2 days ago
Oxford, Oxfordshire, United Kingdom Meridian Business Support Full timeCareer Opportunity:Are you looking for a new challenge in the construction industry? Do you have experience working with power tools and a keen eye for detail? Meridian Business Support is currently recruiting for a Power Tool Operative to join their team in Oxford.This is an exciting opportunity to join a dynamic company and contribute to a high-profile...
-
Customer Support Specialist
2 months ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Oxford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customs and Export Control Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full timeROLE SUMMARYAs a Customs and Export Control Specialist at Bayerische Motoren Werke Aktiengesellschaft, you will play a crucial role in ensuring compliance with customs and export control regulations. Your main responsibility will be to monitor legislative procedures and assess the consequences for BMW UK entities, including the timely filing of customs and...
-
IT Support Specialist
3 days ago
Oxford, Oxfordshire, United Kingdom ISBA Enterprises Limited Full timeJob Title: IT Support Specialist\Salary Range: £50,000 - £65,000 per annum\About the Role:\This is an exciting opportunity for an experienced IT professional to play a crucial role in delivering technical IT support at ISBA Enterprises Limited.\As a Senior IT User Support Officer, you will oversee 1st line IT support staff, ensuring high levels of customer...
-
Technical IT Support Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Verelogic IT Recruitment Full timeVerelogic IT Recruitment is seeking an experienced Technical IT Support Specialist to support schools in Oxfordshire.This role requires strong technical skills, including maintaining all IT hardware and services across multiple sites.The ideal candidate will have a passion for providing excellent customer service and be able to work independently with...
-
Operative Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full timeAt Oxford Instruments Plc, we have two exciting opportunities for Operative Specialists to join our magnet assembly value stream. As an Operative Specialist, you will undergo comprehensive training on the front and back-end procedures of the coil winding process.This will include the use of precision hand tools, interpreting engineering drawings, selecting...