Customer Service Advisor

2 weeks ago

Stirling, Stirling, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Assist customers with queries and concerns related to their life assurance, savings, investments, and pension plans.
  • Work collaboratively with internal teams to resolve customer issues and provide seamless service.
  • Stay up-to-date with product knowledge and regulatory requirements to ensure accurate and compliant advice.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive salary and benefits package, including 31 days annual leave and a contributory pension scheme.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.

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